We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
Our groomers want to give your dog the best trim and experience possible and need the time to be able to work with all temperaments and coat conditions. Remember we’re working with an entire body, with joints and moving parts, not a nice round head like when you get your haircut. Dogs also don’t quite take direction like we do when we get our haircut – we cannot tell a dog, just lean to the left or keep your head down. It’s often hard for elderly dogs to stand still for a long period of time, and breaks are given in between stages to give the dog a chance to rest.
The trim is quite often dictated by the type of coat your dog has. So we may not be able to make your dog look a certain way if their hair isn’t the right thickness, coarseness, or naturally lays a certain way. Dematting/brushing out a tangled or matted coat is not painless and will likely need to be clipped down to make the whole experience gentler for the dog. It is best for the dog to start fresh with a clipped down coat that you can begin to keep combed out as it grows in, rather than pulling and tugging with a dematting comb.
Regular grooming at home in between visits is important for most breeds for many reasons: finding changes in skin conditions (ie. injuries, growths, flea bites), getting rid of tangles before they pose an issue (i.e. pain, injury, hotspots), and it helps your pet become more comfortable with the grooming process while you bond. The more work you do at home, the more comfortable your pet is going to be at a professional groomer. It’s best to make the entire experience a positive one, if possible.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Wednesday, March 18, 2020:
1. We are currently operating a "closed waiting room" policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 250-923-4292. We will bring your pet into the hospital for an examination with the veterinarian. The veterinarian will then call you to discuss our recommended treatment plan. After your appointment, a technician will return your pet to your car and take care of any needed medications and payment.
2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time. However, if you're unsure whether your pet needs medical attention, please call us to discuss your situation.
3. We are still OPEN with the following hours: Monday to Friday 8 am - 5 pm. Our grooming department is closed until further notice.
4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car. You can also use our online store and have your food delivered directly to your home. To sign up for the Online Store, visit our website.
5. For the time being, we are not accepting cash as payment. Credit cards, debit cards, and e-transfer payments are still available.
6. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our jobs. We have taken these measures to avoid both contracting and facilitating the spread of this disease.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid, and any updates will be provided as changes occur.
- Your dedicated team at Campbell River Veterinary Hospital